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Google has released a patch to fix a problem that prevents users of Chrome OS version 72 from accessing the AIR secure browser. Google is rolling the patch out across various device types in phases, so it may take a few days for you to receive it.

Who Needs to Make This Update

If your school is running Chrome OS version 72, you must update your devices to at least Chrome OS version 72.0.3626.117 before test day.

If you're running Chrome OS version 71 or earlier and auto updates are disabled, you don’t need to take action because your testing devices were not affected.

Making Updates if Your School Uses Google Admin Console

If your school manages devices with Google Admin Console, follow these steps to make sure test day goes smoothly.

  1. Go to the Google Admin Console when students aren't using their devices.
  2. Navigate to Device management > Chrome > Device Settings.
  3. Scroll down to Auto Update Settings. screenshot of Google Admin Console device settings
  4. Choose the following options:
    1. Auto Update: Allow auto-updates
    2. Restrict Google Chrome version to at most: 72.*
    3. Randomly scatter auto-updates over: NONE
    4. Release Channel: Stable Channel
    5. Auto reboot after updates: allow auto-reboots
  5. Once you complete these steps, conduct a preadministration session to make sure students will be able to log in on test day.
  6. After testing is complete, you can return to a more aggressive auto-update policy by changing "Restrict Google Chrome version to at most" to "No restriction."

Refer to Google's article on using the Google Admin console to set Chrome device policies for more information.

If you need more help, contact us at 855-373-6387. Press 1 and then 7 for digital. At the prompt for technical support with digital testing systems, press 2.